Program Support Assistant

Programs: SSVF, ESG, HOME ARP, GPD
Reports To: Program Manager
Schedule: Full-Time, Non-Exempt (36 hrs/week)
  
What You’ll Do

• Answer phones, greet clients, and manage front desk traffic
• Enter and maintain client data in HMIS and CounselorMax
• Track assessment cards and follow up within 1 business day
• Collect and review client documents for completeness (within 3 days)
• Keep client files organized, audit closed files, scan for storage
• Communicate with clients and case managers (return calls/emails within 1 day)
• Help with outreach and connect clients to community resources
• Assist with audits, reports, data tracking, and program compliance
• General office duties: filing, copying, mailing, document prep
• Pitch in on special projects as needed

• High school diploma or equivalent
• Solid writing and communication skills
• Comfortable with Microsoft Word, Excel, email, and web systems
• Organized, detail-oriented, and able to juggle tasks
• Able to work with people from all backgrounds in a fast-paced setting

• Admin or clerical experience
• Customer service or data entry experience
• Experience working with homeless or at-risk populations
• Veteran

• Starting pay: $18/hour
• 100% employer-paid health insurance
• Employer-paid short- and long-term disability
• Employer-paid life insurance
• Retirement plan with employer match after 1 year